Blog
Positioning & Context around the Key Issues facing L & D functions in the Financial Services world
Apr 20th
The key issues that are trending in today’s financial services learning and development arena are around supporting cultural change in the minds of the staff (internal customers) and also around creating new, more positive perceptions for external customers in the market place:
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Generation Y
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Service Mindset
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Customer Focused leadership
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Improved customer generation through insights and reduction of customer effort